FAQ

The VLAM firepit was designed with simple functionality and timeless beauty in mind. We designed it to withstand exposure to the elements, with materials that weather gracefully in any outdoor space. If you have questions about our beautiful steel firepits, start here.

Custom orders

We would be glad to accommodate custom size orders. Please feel free to contact us for a free quote.

What if I need to change my shipping address?

If you click on the My Account button it will open your Account dashboard. Here you can view/update the following:

  • Orders
  • Downloads
  • Addresses
  • Account details
How long will my order take to get delivered?

In-stock items normally ship within 24 – 48 hours after an order has been placed. Back-ordered items will ship 2-4 weeks once the order has been placed.

What if I need to modify my order?

You can modify your order in the Cart or Checkout page.

What are the prices of the fire pits?

To find out the prices of our products please visit our Shop.

What payment methods are available?

VLAM accepts direct payments(Mastercard or Visa), and PayFast.

My order is damaged, what do I do now?

Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact VLAM via e-mail at info@vlamfire.com within three (3) days of receipt. If you receive a damaged, defective or incorrect item, we will work with you to make things right.

I wish to make a return

If you wish to return an item, your refund will be reduced by a restocking charge equal to 10% of the purchase price, and you will be responsible for outbound and return shipping and delivery charges. Returns must be received in original condition within 30 days.

Credit card orders will receive refunds in the form of a credit back to the original account. Check and cash payments will be returned via a refund check or VLAM Credit.

To make a return, email info@vlamfire.com to obtain a return authorization number from Customer Service, prepay the postage, insure each package and ship to the address below:

VLAM Firepit

Attn: Customer Returns

Return Authorization No. (mandatory)

10 Boswerker Street

Knysna Industrial

6571

Do I need to keep the original packaging to return my order?

Please be aware that the Firepits are susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.

Still have questions?

Please contact us for more information.

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